When visitors come to your website, what exactly are you feeding them? Have you ever stopped to think about it? Is your copy like a greasy burger and fries that you didnt put much thought into picking up, or more like a lovingly prepared home cooked Sunday supper with all of the trimmings?
Why the food comparison? Well, its actually quite logical. Your web copy provides your visitors with the information that they need to decide whether or not they want to purchase your goods or services. So in essence, your copy is food for their buying decision. The question is, do they leave your website properly satiated or will they find themselves hungry for something more substantial mere moments later?
The best way to ensure that your content provides readers with the information that they need to pick up that phone or submit your online form is to supply your cooks (aka your writers) with fresh, nutrient-dense ingredients. Truly nutritious content should have your fingerprints all over it. It should be redolent with your unique brand voice, toothsome with hearty information, and it should linger in their minds like a fine wine on the palate. If you want to convince them and convert them it is essential to offer something more than fast food copy.
This report by the Aberdeen Group highlights the need to measure results as a key success factor in content marketing.
Beyond this key findings - companies which measure tend to do better - there are interesting numbers as those in the above chart. The companies surveyed in this report had a customer acquisition cost of $20-$30,000.
Does this feel a lot to you?
Well, if you're a leading Enterprise software company with an average deal value in hundreds of thousands or millions, it makes perfect sense. But for the vast majority of small and mid-sized companies, this is a lot because what they sell is the hundreds or at best thousands of dollars.
So what I'm getting from this data is that SMBs need to work in a leaner way:
- first by measuring (I agree with the data on that)
- second by optimizing their conversions all through the funnel (237-350 marketing responses to close a deal is not lean at all): focus on the topics and the questions your potential customers are interested in.
- but perhaps more importantly by reducing your content costs through lean content tools and techniques: introducing content curation in the mix is a great way to do that with a cost per piece of content published 7x to 10x lower.