Choosing the right Social Customer Service platform for your business is one of the latest steps of your overall strategy. Learn about the main features.
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digital marketing strategy
Think | Visualize strategic marketing planning Curated by malek |
Rescooped by malek from Curation, Social Business and Beyond |
Choosing the right Social Customer Service platform for your business is one of the latest steps of your overall strategy. Learn about the main features.
Scooped by malek |
Revisiting business facts: plain and simple.
Groove, a B2B, removed FB page and focused on more productive tools. Groove understands the exact meaning of sanity.
Rescooped by malek from Information Technology & Social Media News |
Around the social media in 80 Rules...take it one at a time
Rescooped by malek from Curation, Social Business and Beyond |
Beth Kanter wrote a very complete and interesting piece in NTEN's latest edition of their quarterly journal for non-profit leaders. You have to download the journal but it's worth it and it's free (you just need to register).
Jan Gordon: I agree with Guillaume, Beth Kanter knows what she's talking about and her article is definitely worth reading.
Guillaume Decugis wrote this commentary:
"It's been fascinating for me to see how non-profits seem to embrace Social Media in general and Content Curation in particular - Beth of course being a key advocate in that move.
The broader take-away that I see for those of us in all sorts of organizations, as independant professionals or SMB-owners is the validation it brings to the model. When tightly-budgeted NPO's embrace a practice as a group, you can bet they're not wasting their scarce resources on a hype. They have to be efficient and as Beth puts it in the article: "Putting content curation into practice is part art form, part science, but mostly about daily practice. You don’t need to do it for hours, but 20 minutes every day will help you develop and hone the skills."
This is precisely where we see the opportunity with curation for professionals: building up a good practice that fits with one's daily routine and that -as Beth puts it - brings great "unexpected benefits".
Selected by gdecugis and Jan Gordon covering "Content Curation, Social Business and Beyond"
Read full article here: [http://tinyurl.com/75ucphe]
Scooped by malek |
Nearly every business in the world has considered using social media for their brand (or at least been told by someone to do so).
Scooped by malek |
"A social media plan is a deliberate exercise of effort. All of the pieces must fit together, and steps must be taken in consequential order. If not, the plan will not work and the business objectives your company wishes to accomplish would remain unmet."
Rescooped by malek from Curation, Social Business and Beyond |
This post was written by Jayme Thomason for Content Marketing Institute
I think we're all probably suffering from content marketing overwhelm?
I thought this article had some good ideas to cut the complexity.
Here are a few things that caught my attention:
Traffic sources This tells us from which social media spaces, email campaigns, or websites most of our traffic is coming from.
****Increase your engagement in the ones that are sending the most traffic.
Keywords What words are people using when they find your content in search engines?
****Make sure you are using them in your content on a frequent basis.
Most popular content This will tell you which pages on your website or posts on your blog are getting the most traffic.
****Whatever they are, create more content on those subjects or figure out how to repurpose that content for other uses.
Excerpt:
"If Leonardo Da Vinci was a content marketer today, I think he might say something like,
“Content marketing is only as valuable as the people who consume it deem it to be.” Behind the scenes, our processes can be as complex or as simple as we choose to make them."
Curated by JanLGordon covering "Content Curation, Social Media & Beyond"
Read more:
http://www.contentmarketinginstitute.com/2011/10/cutting-complexity-of-content-marketing/
Rescooped by malek from Curation, Social Business and Beyond |
Announced today, Kyoo is a social media aggregator that intelligently finds, indexes and displays social content on any topic.
The business versions of Kyoo allows organizations to aggregate and display content on their own sites, with moderation tools, in a similar fashion.
It features hot topics bubbling up in U.S. News, World News, Business, Science & Tech, Entertainment, Politics, Sports, What’s Viral and Lifestyle sections.
You can browse sections or search for topics of interest.
Each topic page is an amalgamation of topic-related tweets, public Facebook status updates, YouTube videos, Flickr photos, Delicious bookmarks, and top news stories from Digg and Reddit.
With a broad spectrum of channels, Kyoo provides a real-time, contextual glimpse at what’s happening in the world based on the updates pouring in from social media sites, making it akin to a crowdsourced 24-hour news network.
Kyoo is free to use for consumers, though it does offer a separate business product for companies that starts at $349 per month.
Rescooped by malek from Curation, Social Business and Beyond |
Announced today, Kyoo is a social media aggregator that intelligently finds, indexes and displays social content on any topic.
The business versions of Kyoo allows organizations to aggregate and display content on their own sites, with moderation tools, in a similar fashion.
It features hot topics bubbling up in U.S. News, World News, Business, Science & Tech, Entertainment, Politics, Sports, What’s Viral and Lifestyle sections.
You can browse sections or search for topics of interest.
Each topic page is an amalgamation of topic-related tweets, public Facebook status updates, YouTube videos, Flickr photos, Delicious bookmarks, and top news stories from Digg and Reddit.
With a broad spectrum of channels, Kyoo provides a real-time, contextual glimpse at what’s happening in the world based on the updates pouring in from social media sites, making it akin to a crowdsourced 24-hour news network.
Kyoo is free to use for consumers, though it does offer a separate business product for companies that starts at $349 per month.
I selected this article from Curatti written by Paolo Fabrizio because it explains how to choose the right platform to handle customer service through social media.
Interacting with your customers takes attention to all digital channels where they are active.
Establish a Successful Social Customer Service System
Being attentive and involved with your customers is the key to growth and trust in your business. I agree that you can better provide for them by choosing the right management system.
Fabrizio shows you several ways to improve your customer service on social media with the right platform.
Here's what caught my attention:
Selected by Jan Gordon for Curatti covering Curation, Social Business and Beyond
Image: Courtesy of Unplash.com.
Read full article here: http://ow.ly/gVWd308Ky9M
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